Our Process

CoolDigz incorporates a design approach to home automation integration.  Our planning process factors in numerous considerations, including user needs and wants as well as the aesthetics and usage of the space. The end result is technology integration with a personal touch, providing you with full system functionality that is user friendly and ensures a return on your investment from both a current user and resale perspective.

 

Initial Analysis

The first phase of our process begins with an initial conversation to establish our clients’ goals followed by an onsite visit which provides insight into the necessary technical and design elements of the project.  Next, the CoolDigz team will compare the client’s needs and wants against their budget for the project to determine the appropriate project elements and create a proposal providing scope of work, an equipment list, and installation, training, and maintenance plans.

Project Management

The next phase begins upon acceptance of the proposal.  The CoolDigz team initiates project planning and design. A project timeline will be established and installation date set. A project manager is assigned to every project and is the client’s primary point of contact, although the entire CoolDigz team is always available to assist our clients. The project manager is responsible for:

  • Onsite management
  • Project timeline development
  • Manpower allocation
  • Equipment ordering
  • Interfacing with other trades/subcontractors
  • Maintaining client communication
  • End-user training

Installation

During the third phase, the CoolDigz team installs and integrates the equipment and systems in your home. There will be an internal commissioning, to debug and test the functionality of the systems prior to being installed.

Training

Once the installation is complete, the final phase of the project is to present the system to the client for final training and sign-off. Your project manager will check your understanding of and satisfaction with the system and provide training. The CoolDigz team will make sure that those using the technology feel confident in doing so.

Preventative Maintenance

Critical to the success of any project is the client’s satisfaction. Peace of mind comes from knowledge that your home automation integrations function well and receives the maintenance and updates necessary in order to maximize performance. The CoolDigz team can provide maintenance plans and services to keep your systems up to date.  If any issues should arise, you can rely on the CoolDigz team to get your system back online promptly.